![]() ![]() The compensation for direct damage is done on the basis of supply contracts and the use of postal services. Compensation is paid to the sender, unless otherwise agreed In case of partly loss, damage that the recipient agrees to accept the rest then the compensation will be paid to recipients Compensations are paid in Vietnam dong, the payment is done once unless post office and customer have other agreements. Limit of liability for compensation issued by Vietnam Post according to the level of compensation granted by the relevant authorities. In case of partly loss, damage or change, compensation shall be based on the actual damage but not higher than the limit of liability for all damages applies to services that customers have used, unless post office and customer have other agreements. In case of loss, damage or change the whole content: compensation for damage shall be determined according to the limitation of liability to pay damages for the entire customer service was used. For international service: 3 months since accepting inquiry. For domestic service: 2 months since accepting inquiry.ī. One (01) month since date item was delivered to the recipient for damage, postage and related inquiries.Ī. Six (06) months since the ending date of transit time of item for loss, delay against the published transit time in case the transit time is not published, the period will be calculated from acceptance time.ī. Return services: Post offices return undelivered parcels upon request of senders written on bill of shipment.Ī. Each box is individually numbered and only available to one customer. Post offices offer customers private boxes for lease at serving points to receive postal items. Letter Post items are kept at the postal service points and a notification is sent to the recipient to receive directly. This service is applied to parcels with domestic address. Post offic changes the address, method and time to deliver postal items upon addressee’s request. Co-checking delivery: Post office counts and checks the quantity of postal items or count and check the detailed content of postal items when accepted and delivered request a stamp of receiving organizations and agencies on handover report or other handover forms of customer and then send back to sender. Advice of delivery SMS/Email: Post office sends SMS/Email to phone/ email provided by sender to inform delivery result. Advice of delivery: Post office gets signature of addressee on the advice of delivery or acceptance form of customers to send back to sender. This service is not applied to leaders of Party or local and central authorities. ![]() Delivery to addresses in person: Post office delivers items to addresses in person. Paid on delivery: Post office delivers items and collects additional charges according to contracts signed with recipients/senders. This service is only applied to parcels of which transit time is not complete and are not destroyed or captured as required by the Law. Changes in name, address of recipients: Post office delivers items to recipients whose names and addresses are different from names and addresses on postal items. This service is only applied to parcels of which transit time is not complete and are not destroyed or captured as required by the Law.į. Withdrawal of postal items: Post office stops transporting and delivering postal items and returns them to sender. Insured service: Post office compensates customers based on value of postal items declared on acceptance time in case of loss loss or damage due to post office’s fault.Į. Cash on delivery: when delivering postal items, post office collects an amount of money from addressee and pay that amount of money to sender in cash or via bank account transfer.ĭ. Packing: Post office provides customers with packing materials upon customer’s request.Ĭ. Pick up at the address: post office comes to customer’s address to pick up postal items upon request of customer or under contract signed with customer.ī. Goods contains virus, bacterium, parasite, fungus… causing diseases to people and animals.Ī. Electronic goods, electronic parts and components. Goods are made from fragile materials and handled with care, including the following basic items: Goods with single unit weight of over 30kg. Maximum size: is not exceeded 1500mm for any dimension and 3000mm for the sum of the length and the greatest circumference measured in direction other than the length.Ĭumbersome goods have special characteristics so they are not loaded or arranged together with other items or need to be handled with care during the transportation and operation process. They are attached with diffirent identifiers for tracking in the transportation and delivery process. ![]() Parcel post service is a service for articles and merchandises.
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